Through this course, participants will discover new ideas and best practices for meeting management, voice mail/e-mail etiquette, and face-to-face communication. A practical, no-nonsense exploration of communication processes, this add-on is recommended for organizations that need to decrease confusion, plug information overload, and increase the effectiveness of their internal communication practices.

After attending this course, you will be equipped with the skills to:

• Dodge common communication barriers and avoid information overload
• Learn best practices in office communication
• Create treaties to ensure communication success
• Learn new ways of employing communication systems effectively
• Discover proven methods to ensure that everybody’s in-the-loop
• Discover ways to squash the time-wasting distractions often camouflaged as communication

• Communication in Daily Management
• How to start a conversation
• Rapport: macro- and micro-signals
• Verbal and Non-verbal cues
• Powerful speaking & listening skills
• Oral and written communications and manners
• Magic Words Sharing
• Avoid using odd expressions
• Communicate for a win-win solution
• Build a convincing line of argument
• Patience is a virtue
• Setting clear goals, while keeping more options open and be flexible
• Successful ending for a long-term cooperation

Cantonese with English Terminology

Online Registration at https://forms.gle/psrfockNe1JMK1f99

Training & Development Section

Tel: 2569 2883

E-mail: training@tqm.com.hk