Course Code: CPD0110/2024
Category
GPM: General and Professional Matters
H&S: Health and Safety including Occupational Safety and Health
OTM: Environment, Information Technology, Quality and Other Technical Matters not directly related to a Trainee's own discipline
Course Name
Impactful Communication and Negotiation Skills
Category
GPM
Date
5 January 2024 (Fri)
Time
9:30am - 5:00pm
Organized by
TQM CONSULTANTS CO. LIMITED
Venue
11/F, Lockhart Centre, 301 Lockhart Road, Wan Chai, Hong Kong
Fee
HK$1,600 (HK$1,300 for HKIE Member)
Introduction

Through this course, participants will discover new ideas and best practices for meeting management, voice mail/e-mail etiquette, and face-to-face communication. A practical, no-nonsense exploration of communication processes, this add-on is recommended for organizations that need to decrease confusion, plug information overload, and increase the effectiveness of their internal communication practices.

Objectives

After attending this course, you will be equipped with the skills to:

  • Dodge common communication barriers and avoid information overload
  • Learn best practices in office communication
  • Create treaties to ensure communication success
  • Learn new ways of employing communication systems effectively
  • Discover proven methods to ensure that everybody’s in-the-loop
  • Discover ways to squash the time-wasting distractions often camouflaged as communication
Contents
  • Communication in Daily Management
  • How to start a conversation
  • Rapport: macro- and micro-signals
  • Verbal and Non-verbal cues
  • Powerful speaking & listening skills
  • Oral and written communications and manners
  • Magic Words Sharing
  • Avoid using odd expressions
  • Communicate for a win-win solution
  • Build a convincing line of argument
  • Patience is a virtue
  • Setting clear goals, while keeping more options open and be flexible
  • Successful ending for a long-term cooperation
Language

Cantonese with English Terminology

Registration
Enquiry

Training & Development Section

Tel: 2569 2883

E-mail: training@tqm.com.hk

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