The Lean Six Sigma Green Belt for Service course is designed to prepare individuals to support process improvement efforts in a transactional /service environment. This allows the Green Belts conduct process-level improvement projects that requires less emphasis on statistical driven tools. Six Sigma Green Belt Training provides participants with enhanced problem-solving skills, with an emphasis on the DMAIC (Define, Measure, Analyze, Improve and Control) model.
To provide participants with a thorough understanding of the Six Sigma methodologies.
Practice the skills and apply the tools for leading organizational change using the Lean Six Sigma methodology.
To combine Lean Methodology, focusing on optimizing flow, increasing speed and reducing waste, with Six Sigma statistical tools to reduce process variation.
- Overview
- Lean Six Sigma overview
- Service Quality Management
- Lean Six Sigma Methodology
- Define
- Project Charter
- Voice of Customers (VOC)
- SIPOC Diagram
- Measure
- Process Mapping
- Data Collection Technique
- Process Sigma Calculation
- Basic Tools in Lean Six Sigma
- Value Stream Analysis
- Process Capability
- Analysis
- Root Cause Analysis
- Cause and Effect Diagram
- Graphical Method
- Improve
- Creativity Thinking
- 5S
- Kaizen
- Control Methods and Plans
- Change Management
- Control
- Control Plan
- Statistical Process Control(SPC)
- Failure Mode and Effect Analysis (FMEA)
- Poka Yoke Method(An error-proofing technique)
Cantonese
Certificate of Successful Completion will be awarded to delegates
who have attended full course
Should you or your friends have interested to join, please fill in the enclosed training enrollment form and send it back to us.
Training Department on Tel: 3977 8983 Fax: 2806 1940
Email: training@aci-limited.com
Website: www.aci-limited.com